oyo Platform Privacy Notice

This page describes what we collect when you use oyo and how we keep that data protected. We take data privacy seriously across all our services — sportsbook, live-dealer tables, slot games, and account management. Our commitment is to be transparent about what information we hold and how we use it.

At oyo, we collect personal information only when necessary to operate our platform, process your account, handle deposits and withdrawals, and comply with legal requirements. We do not sell your data to third parties for marketing. We apply industry-standard encryption and security protocols to safeguard your account details, payment information, and identity documents.

This notice explains our data collection practices, how we process information across our platform — from your registration through live blackjack sessions to MotoGP sportsbook markets — and your rights regarding your personal data. We also detail how we handle cookies, third-party processors, and your ability to request, modify, or delete your information.

What We Collect and How We Use It

We collect your email address, chosen username, and password when you register an oyo account. During account verification, we request your full name, date of birth, and a copy of your government ID. This Know-Your-Customer (KYC) process is required by law in most jurisdictions where we operate, including Indonesia.

When you deposit funds, we collect information about your chosen payment method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank details (mobile banking, local payment, online payment, e-wallet). We do not store your full payment credentials; we retain only enough information to process refunds and comply with financial regulations.

We collect activity logs when you use oyo — which Liga 1 matches you view, which blackjack tables you join, which slot games you spin, which esports markets you engage with. We use this data to improve your experience, recommend relevant content, and detect patterns that may indicate fraud or unauthorized access.

We also collect device information: your browser type, operating system, IP address, and approximate location (based on IP geolocation). This helps us identify security threats, prevent unauthorized login attempts, and ensure our platform functions correctly across different devices and networks.

Our Data Protection and Your Rights

We encrypt all data in transit using SSL (Secure Socket Layer) technology. Your password is hashed and salted, meaning we cannot see it even if our systems are accessed. Payment information is handled by third-party processors — payment gateway operators like DANA and e-wallet — who maintain separate security standards. We do not retain your full payment card or bank credentials on our servers.

Our servers may sit outside Indonesia, but we comply with Indonesian data protection principles and international standards. We retain your personal data only as long as necessary to provide services, fulfill legal obligations, and resolve disputes. After account closure or inactivity, we delete identifiable information within a defined period — typically 3–6 months — unless law requires longer retention.

Third-party processors

We work with third-party service providers who process your data on our behalf: payment processors (who handle deposits and withdrawals), customer support platforms (where we store chat history and help tickets), analytics services (to understand platform usage), and hosting providers (who manage our servers). These processors sign data protection agreements obligating them to use your information only for specified purposes and to maintain security standards equivalent to ours.

Your rights on oyo

You have the right to access, correct, update, or delete your personal information. You can change your username, update your address, or modify your payment method via your account settings. If you want a complete copy of your data, or if you wish to delete your account and all associated information, contact our support team via the in-app help menu or email. We process such requests within a reasonable timeframe, typically within one to three business days.

You can also opt out of certain communications — for example, promotional emails about new tournaments or games. However, we will always send service-critical messages (account alerts, payment confirmations, security notifications) as needed to protect your account.

Cookies and tracking

oyo uses cookies to maintain your login session, remember your preferences, and measure site performance. These are functional and analytical cookies; we do not use tracking cookies for third-party advertising. You can disable cookies in your browser settings, though this may reduce platform functionality. We do not track you across third-party websites.

Changes to this notice

We may update this privacy notice occasionally to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on the platform. Your continued use of oyo after such changes constitutes acceptance of the updated notice.

Contact oyo

If you have questions about this privacy notice, how we handle your data, or if you wish to exercise your rights regarding your personal information, contact us through the in-app help menu, email support, or the contact form on our platform. We are based in supported jurisdictions and respond to inquiries from users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where our services are available.

Our commitment to data protection applies across all oyo offerings — sportsbook, live-dealer tables, slot games, and esports markets. Whether you are checking Liga 1 odds, playing live blackjack, or reviewing your account history, your information is handled with the same security and privacy standards. We maintain this protection for as long as you use oyo and beyond, in accordance with applicable law.