oyo Terms of Use

We at oyo operate a platform offering live-dealer tables, sportsbook markets, slot games, and esports coverage across supported jurisdictions. These terms set out the conditions under which we provide our services, how we handle your account, and what we expect from you as a user.

Our platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). We process withdrawals through the same payment method you used to deposit. Account verification follows standard Know-Your-Customer (KYC) procedures to ensure compliance with applicable law.

This document outlines your rights and responsibilities when you use oyo. We encourage you to read it carefully before opening an account or placing any engagement on our platform. If you have questions about these terms, our support team is available via the in-app help menu or email contact form.

Account Opening and User Eligibility

When you open an account on oyo, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from accessing our services. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law.

We require accurate personal information during account registration — your name, date of birth, email address, and contact details. You must provide valid identification during the KYC verification process. We use this information to confirm your identity, prevent fraud, and comply with regulatory obligations. Your data is encrypted and stored securely on our servers.

We reserve the right to suspend or close your account if we detect fraudulent activity, multiple accounts from the same user, or violation of these terms. If your account is suspended, we will notify you via email and explain the reason. You may appeal the decision through our support team.

Deposits and withdrawals on oyo

We accept deposits from all supported payment methods. Your balance updates instantly after deposit confirmation. We do not charge deposit fees. Withdrawals process through the same payment method you used to deposit — if you deposited via OVO from Jakarta, your withdrawal returns to that e-wallet account. We do not process withdrawals during public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi; your request queues and processes as soon as the window reopens.

First-time withdrawals require KYC verification. This typically completes within one business day. After verification, subsequent withdrawals process during standard business hours. We do not guarantee specific withdrawal timelines, but we aim to process all requests promptly. Your account balance always reflects your current position across all games and markets on oyo.

Our oyo Platform Policies

Bonus terms and market settlement

We do not offer fixed bonus amounts or guaranteed payouts. Any promotional offers we provide are subject to terms and conditions displayed at the time of offer. We settle all markets based on official sources — Liga 1 results from official league records, MotoGP outcomes from official race data, esports tournament results from official organizers. If a market cannot be settled due to cancellation or postponement, we refund all stakes on that market.

Live-dealer table conduct

Our live-dealer tables operate under standard gaming rules. Dealers manage each table fairly and consistently. We do not tolerate abusive language, harassment of dealers, or attempts to manipulate outcomes. Players who violate table conduct may be removed from the table and face account suspension. All table interactions are recorded for quality assurance and dispute resolution.

Data protection and privacy

We keep your personal data protected using SSL encryption and secure server infrastructure. We do not share your information with third parties except where required by law or to process your payments. Your account history, transaction records, and personal details remain confidential. We comply with data protection standards applicable in your jurisdiction.

Dispute resolution

If you dispute a market settlement, game outcome, or account balance, contact our support team via email or the in-app help menu. We will review your case and respond with our findings. If you remain unsatisfied, you may escalate your dispute to our compliance team. We aim to resolve all disputes fairly and transparently based on the facts and our platform rules.

Jurisdiction and applicable law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. These terms are governed by the laws applicable in the jurisdiction where you access oyo. Any legal proceedings arising from these terms must be conducted in that jurisdiction.

We reserve the right to modify these terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of oyo after such notification constitutes acceptance of the updated terms. If you do not agree with any changes, you may close your account.

At oyo, we remain committed to fair play, transparent operations, and user protection. Our platform operates across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. We maintain consistent standards for live-dealer tables, sportsbook markets, and slot games everywhere we operate. If you have questions about these terms or our policies, our support team is available to assist you.